Shipping policy

TFC Hardware Shipping Policy

Order Processing

Orders are packed and dispatched from Sydney, NSW within 2 business days after payment has been confirmed.

Business days are Monday to Friday, excluding NSW public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping Within Australia

We currently ship only to addresses within Australia.

Australian orders are primarily shipped using Australia Post.

Estimated delivery times after dispatch are:

Standard Shipping — Australia Post Parcel Post

  • NSW and same-state destinations: approximately 2–4 business days

  • Interstate destinations: approximately 3–6 business days

Express Shipping — Australia Post Express Post

  • NSW and same-state destinations: approximately 1–2+ business days

  • Interstate destinations: approximately 1–3+ business days

Express Post next-business-day delivery is only available between eligible postcodes within the Australia Post Express Post network.

These delivery times are estimates provided by Australia Post and begin from the business day after the parcel is lodged. They do not include our order-processing time.

Shipping Costs

Australian orders of A$25 or more qualify for free standard shipping unless otherwise stated at checkout.

Shipping charges for orders below the free-shipping threshold and Express Post delivery are calculated and displayed at checkout before payment.

Delivery Estimates

Your estimated total delivery time consists of:

  • up to 2 business days for order processing; plus

  • the estimated Australia Post delivery time for your selected shipping service.

Delivery may take longer for remote or regional destinations, during peak shopping periods, public holidays, severe weather or Australia Post network disruptions.

Delivery dates are estimates and cannot be guaranteed.

Address Accuracy

Please check that your shipping address is complete and correct before placing your order.

If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been packed or lodged with Australia Post.

Additional shipping charges may apply if an order is returned because an incorrect or incomplete address was provided.

Delayed, Lost or Damaged Parcels

If your tracking has not updated for an extended period, or your parcel appears to be delayed, lost or damaged in transit, please contact us with your order number.

We will review the tracking information and assist with an Australia Post enquiry where appropriate.

If an item arrives damaged, please keep the packaging and provide photos of the parcel and product so we can help resolve the issue promptly.

Contact Us

If you have questions about shipping or an existing order, please contact TFC Hardware through our Contact Us page.