Returns & Refunds

We want you to be confident when shopping with TFC Hardware. If something isn’t right with your order, please contact us and we’ll do our best to make it right.

Faulty, Damaged, Incorrect or Not as Described Items

If your item arrives faulty, damaged, incorrect, or does not match the product description, please contact us with your order details and, where helpful, photos of the item.

Depending on the circumstances, we can arrange an appropriate solution, which may include a replacement, refund or other remedy.

Where a return is required for a confirmed product issue, we will arrange or cover reasonable return shipping costs.

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under those guarantees.

Change of Mind Returns

Changed your mind? That’s okay.

You may request a change-of-mind return within 30 days of receiving your order, provided the item:

  • is unused and in resalable condition;
  • includes its original packaging, accessories and components where applicable; and
  • has not been damaged, modified or installed.

For change-of-mind returns, return postage is normally the customer’s responsibility.

To make the process easier, you may either arrange return postage yourself or ask us whether a return shipping label can be provided. If we provide a return label for a change-of-mind return, the cost of the label may be deducted from the refund.

This does not apply where the item is faulty, damaged, incorrect or otherwise covered by your rights under Australian Consumer Law.

How to Request a Return

Please contact us before sending any item back. This allows us to confirm the return details and provide the correct return address or shipping instructions.

Please include:

  • your order number;
  • the item you would like to return; and
  • a brief description of the reason for the return.

For damaged or faulty items, photos may help us resolve the issue faster.

Refunds

Once the returned item is received and, where applicable, inspected, approved refunds will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Exclusions for Change-of-Mind Returns

Change-of-mind returns may not be accepted where an item:

  • has been used, installed, altered or damaged;
  • is incomplete or missing parts;
  • is no longer in a condition suitable for resale; or
  • was custom-made, specially ordered or personalised.

These exclusions apply only to change-of-mind returns and do not limit your rights under Australian Consumer Law.